The XYZ Firm is experiencing a dilemma with declining profits and growing customer issues. Regardless of enhancing The shopper practical experience, the business has yet to reverse the craze. This case study will study the will cause of the challenge and propose solutions to enhance sales and buyer fulfillment. It https://lukasmtqiw.smblogsites.com/29741601/the-best-side-of-harvard-case-study-analysis